Refund policy
Refund & Satisfaction Policy Effective April 30, 2022 — PawGalleryArt
Our Promise
Every portrait at PawGalleryArt is custom-made by hand for your pet. You'll receive a digital preview before we print — and we won't touch the printer until you love it.
📋 Your Free Preview
- Preview delivered to your email within 1-2 business days
- Unlimited free revisions — we revise until you're happy
- Send revision requests to support@pawgalleryart.com
- Once you reply "Approved" — we go to print, no changes after
- No response in 10 days? We'll send a reminder, then auto-approve
✅ We'll Reprint or Refund If:
| Issue | Resolution |
|---|---|
| Canvas arrives damaged | Full reprint or refund |
| Significant print defect | Full reprint or refund |
| Wrong size or style received | Full reprint or refund |
| Package lost by carrier | Full reprint or refund |
Contact us within 30 days of delivery with photos + order number.
❌ Not Eligible for Refund:
- After approval — once you approve your preview, the order is final
- Blurry source photo — we'll warn you first, but proceed at your request
- Screen vs. print color variation — minor differences are normal
- Change of mind after approval
- Wrong address entered at checkout
- Chargeback without contacting us first
⏱️ Cancellations
Cancel within 12 hours of purchase for a full refund — only if your preview hasn't been sent yet. Once your preview is on the way, work has begun and cancellation is no longer possible.
📩 How to Request a Refund
Email support@pawgalleryart.com with:
- Subject: Refund Request – Order #[number]
- Description of issue
- Clear photos of the item
We reply within 1–2 business days. Refunds processed in 5–7 business days.